Refund policy

Although we are committed to ensuring the products you purchase from us are picked and packed with the utmost care, there may be times when there is a need for a refund or a replacement.

The following information explains our returns and replacement policy, however, if you need any further advice please send your question in an email: ourshopuk@gmail.com

An item(s) has arrived damaged

In the unfortunate event that an item has arrived damaged, you must contact us within two weeks from the dispatch date via our email: ourshopuk@gmail.com

Please include a photograph of the damaged/incorrect item(s) for our reference. Once your request has been logged we will contact you to let you know the next steps.

Please do not return any item(s) to us until we have provided you with instructions.

We will send out a replacement and cover the delivery cost or provide a refund.